gSports Online FAQ

General

What is gSports?

gSports is a platform where players can compete for real money in competitive online games. Here, you have the opportunity to showcase your skills against other players and win cash prizes. The games offered on gSports encompass a variety of genres, including shooters, strategy, sports, and arcade games.

At gSports, fair competition is guaranteed as all games are supported by a reliable and secure platform. The platform utilizes modern technology to ensure that all players have equal opportunities, and that the game results are always accurate.

To participate in competitions on gSports, you need to create an account and deposit money. Once you've made a deposit, you can take part in a variety of competitions, including single and multiplayer tournaments.

Overall, gSports is an excellent platform for players looking to improve their skills in computer games and win money at the same time. Whether you are an experienced gamer or just starting out, gSports offers a secure and entertaining way to test your abilities and win money.

Which games can I play at gSports?

At gSports, you can play a variety of computer games for real money. The platform offers a wide range of games from different genres.

Currently, we support Hearthstone, Fifa 23, and csGO.

What stakes are available at gSports?

At gSports, you can play computer games with various stakes to increase your chances of winning or minimize the risk. Stakes are available in increments of 1 Euro, 2 Euro, 5 Euro, and so on.

If you are just starting out and don't have much experience, you can start with lower stakes of 1 or 2 Euro. This way, you can improve your skills without risking too much money. However, if you are more experienced and aiming for higher winnings, you can choose stakes of, for example, 5 or 10 Euro.

It's important to note that higher stakes also mean higher risk. Make sure to manage your budget responsibly by only wagering money you can afford to lose.

How much does g-sports retain?

At g-sports, we charge a processing fee of 5% of each player's stake. This fee is used to cover the costs of operating and maintaining our platform. We are committed to providing our players with an enjoyable and secure gaming experience, and the processing fee contributes to that purpose. It's important to note that this fee is independent of the game's outcome and is always charged on each stake.

How are my data protected?

We take the security of our customer data very seriously. We implement a range of measures to ensure that the identity, account details, and other information we collect about our customers remain confidential.

This includes investing in our servers, databases, backup systems, and encryption technologies. We use strong password security policies to ensure your account is protected. We also recommend choosing a secure password and changing it regularly.

We work closely with leading payment service providers to ensure that all transactions are secure and protected. All payment data is exclusively processed and stored by these providers.

Our team is committed to safeguarding your data to the best of our ability, and we always comply with applicable data protection laws. We do not disclose any customer data to third parties unless legally required. All our employees must adhere to this policy and treat our customers' data with strict confidentiality.

If you have any concerns regarding the security of your data, please contact us at any time.

Measures to protect your data

Protecting our customer data is of utmost importance to us, and we employ numerous tools to keep your data secure. However, you also need to play your part in ensuring data protection. Here are the key points:

Disable password saving on your device

Most systems offer this feature for convenience, but it is the most common entry point for unauthorized access.

Protect your Windows system with a password

Your password should be required when the device comes out of standby or sleep mode.

Do not write down your password

Never write down your password where others can find it.

Do not stay logged into your account

Do not stay logged into your account when others have access to your PC or device.

Always use strong passwords

Never use a word from the dictionary. Avoid using your username, the names of your children or friends, birth dates, or passwords related to the platform. Length matters - choose a password with at least 8 characters. The longer, the more secure your password. Combine letters, numbers, and special characters. When changing a password, never reuse an older password or any variation of it.

Do not share your password with anyone

Do not share your password with anyone. You wouldn't give anyone access to your online banking account, and the same should apply to your gaming account. Avoid using the same password in multiple places. While it may be convenient to use the same password everywhere, it also makes it easier for hackers.

Be cautious about what you download

Virus, Trojan, and spyware scanners can only detect things they know. It is possible for your system to be infected with a specific spyware or keylogger program that has not been reported to antivirus vendors yet.

Do not play using someone else's PC or device

Entering your username and password on someone else's device exposes your account to new risks. The device owner may now know your username and password, and you have no knowledge of the security measures on their device.

Use a secure Wi-Fi connection

Use a secure Wi-Fi connection.

Keep your operating system up to date

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Legality of playing at gSports-online

Playing computer games with real money stakes through our service is completely legal; these are mini-competitions provided by our platform. It is important to note that legislation regarding online gaming with real money stakes may vary from country to country. Therefore, we recommend that you familiarize yourself with the laws in your country of residence before placing real money bets.

We are actively committed to responsible gaming and provide tools and resources to assist players in controlling their gaming behavior.

Creating an Account

How to Register on gsports-online.de

Registering on gsports-online.de is simple and quick. To open an account, just follow a few easy steps. Here's a guide:

Visit the website gsports-online.de and click on the "Register" tab.
Fill out the registration form by providing your full name, email address, and a secure password.
Confirm your email address by clicking on the confirmation link you received in your email inbox.
After successfully confirming your email address, you can log in to gsports-online.de.
Review your personal details and ensure that all information is correct and up-to-date.
Check your account settings and verify your account if you wish to deposit real money into your account.
You are ready to play! Choose one of our exciting real money games and place your first bet.

Please note that you may need to provide proof of your age before you can place real money bets. We use advanced technologies to ensure that all players have reached the minimum age required by law.

We place great importance on the data security of our players and guarantee that your personal information is safe and protected. We use modern security technologies to ensure that your information is securely stored.

Legal Minimum Age for Playing

The legal minimum age for playing computer games with real money stakes on our platform is regulated by law and varies depending on the country. In most countries, the minimum age is 18 years, but there are also countries where it is 21 years. It is important to note that you should check the applicable laws in your country of residence to ensure that you have reached the legal minimum age before placing real money bets.

We use advanced technologies to ensure that players have reached the legal minimum age before they are granted access to our real money games. Once you have registered, you will be asked to provide proof of your age before you can place real money bets.

We place great importance on compliance with the legal minimum age and work closely with the relevant authorities to ensure the safety of our service. We do not accept real money bets from players who have not reached the minimum age, and we have implemented measures to ensure that minors do not have access to our real money games.

How Can I Verify Myself?

Verification with an identification document is an important part of the process at gsports-online.de to ensure that all players are of legal age and that their identity is protected. Here's how you can verify your identity:

Log in to your account on gsports-online.de and go to the "Verification" tab.
Upload a copy of your valid identification document, such as an ID card or passport.
Ensure that the uploaded document is readable and contains all necessary information, including your name, date of birth, address, and a photo.
After our team has reviewed your documents, you will be notified of the status of your verification via email.

Please note that it may take a few days for your verification to be completed. We recommend that you complete the verification process as soon as possible to ensure that you can withdraw your winnings in a timely manner.

It is important to note that gsports-online.de has strict privacy policies, and your personal information is safe and protected. We use advanced security technologies to ensure that your information is handled securely and confidentially.

Why Do I Need to Provide My ID?

Providing your identification documents on gsports-online.de is an important part of the registration process as it allows us to ensure that all players are of legal age and that their identity is protected.

Here are some of the reasons why you need to verify your ID:

Age Verification: Since playing for real money is only allowed for individuals over 18 years of age, we need to ensure that all players meet this requirement. By verifying your ID, we can confirm that you are of the required age.
Security: Verifying your identity helps us prevent fraud and money laundering. It is essential for us to ensure that all players on gsports-online.de are legitimate, ensuring a fair and secure gaming environment.
Withdrawals: When you win on gsports-online.de, you will need to receive your withdrawals through your bank account or another payment method. By verifying your ID, we can confirm that you are the person you claim to be and that you can safely and efficiently receive your winnings.
Data Privacy: gsports-online.de has strict privacy policies, and we guarantee that your personal information is safe and protected. We use advanced security technologies to ensure that your information is handled securely and confidentially.
Protection Against Fraud and Cheating: By verifying your ID, we can exclude fraudsters and cheaters from playing on gsports-online.de. We can ensure that only genuine players participate in the games, helping to create a fairer and safer gaming environment. We constantly monitor the gaming behavior on our platform, and if we notice any suspicious activity, we can take action to ensure that our gaming environment remains fair and supportive for all players.

Account Security

GDPR - Explanation and Security of Your Personal Data

GDPR and Security of Your Personal Data: The General Data Protection Regulation (GDPR) is a European law that ensures the safety and protection of your personal data. The GDPR defines personal data as "any information relating to an identified or identifiable natural person." This could include a name, address, photo, email address, bank details, or IP address of a computer.

At gsports-online.de, we have a robust privacy policy that ensures your data is securely stored and used only for the purpose for which it was collected. The only exception to this is if the data is required as part of a higher legal obligation and in accordance with our licensing conditions. In both cases, no action is required on the part of our customers.

We use encrypted connections and secure servers to protect your data, and we do not share your data with third parties unless you have expressly authorized us to do so.

In our Privacy Policy, we provide detailed information about the data we collect and how we use it, and you have the right to access, modify, or delete your data at any time.

We take the protection of your personal data very seriously, and we continuously work to improve our security measures to provide you with the highest level of protection. We are always ready to answer your questions and provide you with more information about our privacy policy.

If you decide to discontinue using our services, we will delete your personal data from our databases after a certain period of time. The time frame for deleting your personally identifiable data depends on the country of your registered account. After that, the data will no longer be accessible to us.

Security of Your Balance

Your balance is safe at gsports-online.de. We utilize state-of-the-art security technologies and secure transaction methods to protect your account and balance. All transfers are processed through secure and protected channels, and we monitor all transactions for signs of fraud or abuse.

We closely collaborate with financial institutions and payment service providers to ensure that all transfers are secure and protected. Additionally, we can assure you that our customers' balances are kept in separate bank accounts and are not used for operational purposes. This arrangement enables us to fulfill financial obligations to our customers at any time and ensures the safety of the balances.

If you ever have any concerns about the security of your balance, we are always available to answer your questions and assist you in safeguarding your account. We take the security of your balance very seriously and continuously work to improve our security measures.

How to Recover Your Lost Password?

If you have forgotten your password, don't worry. Recovering your password is easy and quick.

Simply follow the steps described below:

Go to the login page of gsports-online.de
Click on "Forgot Password?"
Enter the email address you used during the registration on gsports-online.de
Click on "Reset Password"
Check your email inbox and click on the link provided in the email
Enter a new password and confirm it

Once you have completed these steps, you can log in to gsports-online.de with your new password. We recommend using a secure password that is at least 8 characters long and includes a combination of letters, numbers, and special characters.

If you need further assistance, please contact our customer support. We are here to help.

Why Was My gSports Account Suspended?

At gsports-online.de, we take the security and integrity of our platform very seriously, and accounts may be suspended for certain reasons. Here are some common reasons why an account may be suspended:

Violation of Terms of Service: If you violate our terms of service, your account may be suspended. This could include activities such as fraud, abuse, providing false information, or engaging in unfair practices.
Violation of Applicable Law: If you violate any applicable laws or regulations, your account may also be suspended. This could include engaging in illegal money laundering activities or other criminal activities.
Multiple Accounts: Creating multiple accounts at gsports-online.de is not allowed. If we identify multiple accounts for a single user, the main account may be suspended.
Incomplete or Incorrect Identity Verification: If you provide false information or incomplete details during the identity verification process, your account may be suspended.

If your account has been suspended, please contact our customer support. We are here to assist you in resolving the issue and helping you with the account recovery process. Please note that depending on the circumstances, we may not be able to reinstate a suspended account.

Real Money Transfer

Which Payment Methods Can I Use?

On our platform gSports, you can conveniently and securely make real money deposits using credit cards or PayPal. Both payment methods are widely used and offer a high level of security for your transactions.

If you wish to deposit funds using a credit card, simply provide your credit card details on our platform. We ensure a secure transmission and storage of your data to prevent unauthorized use.

Similarly, if you prefer to pay with PayPal, it's a breeze. You just need to link your PayPal account, and you can easily make your deposits on gSports using PayPal.

Please note that for both payment methods, there may be additional security or verification processes required to verify your identity and creditworthiness.

We recommend that you always read the terms of use and privacy policy before using our platform to ensure that you have all the relevant information about our payment methods and their security measures.

How do I deposit money into my gSports account?

On our gSports platform, you can easily and securely deposit money into your account to play real money games. Currently, we only accept credit card and PayPal as payment methods.

To deposit money into your account, you need to have a valid PayPal account or a credit card. Once you have selected a payment method, click on "Deposit Money" in your account area and follow the instructions.

Once your deposit is successfully processed, the money should be available in your gSports account within a few minutes. Please note that processing times may vary depending on the payment option and bank.

We guarantee the security of your payments by using secure transmission protocols and conducting regular checks on our payment system. You can rest assured that your personal and financial information is kept safe with us.

How can I withdraw money from my gSports account?

It's important to note that on gSports, a withdrawal is only possible when the account balance reaches a minimum of 50 euros. To request a withdrawal, please go to the "Deposit/Withdraw" page and select your preferred withdrawal method. Please ensure that your account details are correct and up to date to avoid any issues with the transfer.

Please be aware that there may be some processing times depending on the withdrawal method before the money becomes available in your account. However, we are constantly working to optimize the processes and reduce the waiting times.

If you have any further questions about withdrawing money from your gSports account, feel free to contact us. Our support team is available at any time and will be happy to assist you.

Game Process

h2 id="5-1">Starting the Game

To sign up for a game on gSports Online, there are several steps you need to follow. Here is a step-by-step guide:

Visit your profile on gSports Online. There you should find the respective game platform to verify your account or enter your ID.
If the platform supports Single Sign-On, you can log in using your existing account from platforms such as Steam, BNet, or another provider. If not, you need to manually enter your respective ID.
Now, select the game you want to participate in. On gSports Online, you should see a list of available games. Choose the game and check the buy-in you want to play.
When you are ready to join a game, you need to queue up. Make sure you have entered your platform ID correctly. Once the game starts, you will be automatically matched with another player or team.
If you are playing against another player, you need to add them as a friend on your platform so that you can communicate and start the game together. However, if you are playing on a server provided by gSports Online, you just need to connect to the server and wait for the match to start.
Once the game starts, you can showcase your skills and compete for victory. Good luck!

Determining the Winner

Determining the winner in an online computer game on our platform is done with utmost care. We utilize advanced technologies to ensure that every game is played fairly. Our system automatically captures all game data and securely stores it in a database.

When a game is completed, there are 2 different ways in which a winner is determined. In games where gSports takes control of the server (e.g., Counter-Strike: Global Offensive), the winner is automatically determined by our system, and no additional action is required from the user.

In games where the server remains with the game operator, players must enter their results on gSports at the end of the game. This is done by providing a screenshot as proof of victory or simply selecting the outcome as a defeat. Players have 4 hours to make this entry; otherwise, the game will be counted as a loss. If both players report a win, the winner will be determined by gSports Support, or the game may be considered invalid. Repeated occurrences of such incidents may lead to account suspensions.

Completion of the Current Game is Mandatory

In order to sign up for a new game on gSports Online, it is mandatory to complete the ongoing game in the client-side victory determination. Before you can start a new game, you must first confirm your victory or defeat. This ensures that all players are treated fairly and equally.

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Fees

Deposit Fees

There are no fees for deposits. The full amount of money you select will be credited to your account at gSports Online and can be used for games.

Withdrawal Fees

If you want to make a withdrawal to a German bank account, you will have to pay fees. The withdrawal fees for transfers to a German account are currently 2.5% plus 0.50 Euro per transfer. These fees exactly match the fees charged by PayPal and the bank for the transfer. As a company, we pass on these costs 1:1 and do not add anything to it. Minimum withdrawal amount is 50 Euro.

However, it's important to note that withdrawals to foreign accounts may vary. The fees for a withdrawal to a foreign account depend on various factors, such as the country, currency, and the recipient's bank. For this reason, it's always advisable to check the exact fees for withdrawals to foreign accounts in advance.

Overall, it's important to keep the withdrawal fees to a German account in mind to ensure that you always have enough money to cover the fees. If you have any questions about the withdrawal fees, please contact us, and we will be happy to assist you.

Game Fees

For each game played, a commission of 5% of the stake will be charged. This commission will be deducted from the game's winnings and serves as a fee for organizing the game and providing the gaming environment.

It's important to note that if a game needs to be declared invalid for any reason, all players will receive their full stake back. This is done to ensure that all players are treated fairly and no player loses money due to circumstances beyond their control.

The commission is a common practice in many competitive environments. It's important for players to be aware that the commission may affect their winnings and should be taken into consideration when deciding which games to play.

Overall, the commission is a fair and necessary fee for organizing games and providing gaming environments. By refunding the full stake in the case of invalid games, it ensures that players are treated fairly and no player is unfairly penalized.

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